Return Policy

Easy returns and satisfaction guarantee

Last updated:

1. Satisfaction Guarantee

At Duskara, we stand behind the quality of our evening wellness products. We offer a 30-day satisfaction guarantee on all products purchased from our website. If you are not completely satisfied with your purchase, we will work with you to find a solution.

2. Return Eligibility

To be eligible for a return, your product must meet the following conditions:

  • The product must be returned within 30 days of purchase
  • The product must be unused and in its original condition
  • The product must be in its original packaging with all components included
  • The product must have all original documentation and accessories
  • For herbal products, the seal must be unbroken

3. Non-Returnable Items

The following items cannot be returned:

  • Products that have been used or opened
  • Products with damaged or missing original packaging
  • Products purchased more than 30 days ago
  • Products with signs of wear or damage caused by the customer
  • Items purchased during clearance or final sale events
  • Custom or personalized products

4. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact our customer service team at info@dloxarinphex.world or call +442034880210
  2. Provide your order number and reason for return
  3. Receive a return authorization number (RMA)
  4. Pack the product securely in its original packaging
  5. Include the RMA number on the outside of the package
  6. Ship the package to the address provided by our team

5. Return Shipping

Customers are responsible for return shipping costs unless the return is due to a defect or error on our part. We recommend using a tracked shipping method to ensure your package arrives safely. Duskara is not responsible for packages lost in transit.

For defective or incorrectly shipped items, we will provide a prepaid return shipping label. Please contact our customer service team for assistance.

6. Refund Processing

Once we receive and inspect your returned product, we will process your refund as follows:

  • We will inspect the product within 5-7 business days of receipt
  • If approved, we will issue a refund to your original payment method
  • Refunds typically appear in your account within 5-10 business days
  • Return shipping costs are non-refundable unless the return is due to our error

7. Exchanges

If you would like to exchange a product for a different size, color, or item, please contact our customer service team. We will arrange an exchange at no additional cost if the exchange is due to a defect or our error. If you wish to exchange for a more expensive item, you will be responsible for the price difference.

8. Defective Products

If you receive a defective product, please contact us immediately with photos of the defect. We will:

  • Provide a prepaid return shipping label
  • Replace the product or issue a full refund
  • Process the replacement or refund within 10 business days of receiving the defective item

9. Damaged in Shipping

If your product arrives damaged due to shipping, please:

  1. Document the damage with photos
  2. Contact us within 48 hours of delivery
  3. Provide your order number and photos of the damage
  4. We will arrange a replacement or refund at no cost to you

10. Missing Items

If your order arrives incomplete or with missing items, please contact us immediately with your order number. We will verify the contents and either ship the missing items or issue a refund for the missing items.

11. Refund Deductions

We may deduct from your refund:

  • Return shipping costs (unless the return is due to our error)
  • Restocking fees for items returned in non-original condition
  • Any applicable taxes or duties

12. Sale and Clearance Items

Products purchased during sales or clearance events may have limited return options. Please check the product page at the time of purchase for specific return terms. Some clearance items may be final sale and non-returnable.

13. International Returns

For customers outside the United Kingdom, return shipping costs are the responsibility of the customer. International returns may take longer to process due to customs and shipping delays. Please contact our customer service team for specific instructions.

14. Return Address

Please contact our customer service team to receive the correct return address for your specific return. Do not send returns to our main office address without prior authorization.

15. Refund Methods

Refunds will be issued to your original payment method. If you paid by credit card, the refund will appear as a credit to your card. If you paid by bank transfer, the refund will be transferred to your bank account. Refunds typically appear within 5-10 business days.

16. Exceptions and Special Cases

We understand that sometimes special circumstances arise. If your situation does not fit our standard return policy, please contact our customer service team. We will do our best to work with you to find a fair solution.

17. Contact Information

For questions about our return policy or to initiate a return, please contact us:

Duskara Customer Service
34, New House, 67-68 Hatton Garden
London EC1N 8JY, United Kingdom
Phone: +442034880210
Email:

info@dloxarinphex.world


Hours: Monday - Friday, 9:00 AM - 5:00 PM GMT

18. Policy Changes

Duskara reserves the right to modify this Return Policy at any time. Changes will be effective immediately upon posting to the website. Your continued use of our website and purchase of products constitutes your acceptance of any changes to this policy.

This Return Policy is effective as of and applies to all purchases made from the Duskara website.