Privacy Policy

How we protect your personal information

Last updated:

1. Introduction

Duskara ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website dloxarinphex.world and use our evening wellness products and services.

2. Information We Collect

We collect information in various ways, including:

  • Personal Information: Name, email address, phone number, postal address, and any other information you voluntarily provide through our contact forms or product inquiries.
  • Product Information: Details about your purchases, including product preferences, order history, and payment information processed through secure third-party payment processors.
  • Usage Data: Information about how you interact with our website, including pages visited, time spent on pages, links clicked, and referring URLs.
  • Device Information: Browser type, operating system, device type, and IP address.
  • Cookies and Tracking: We use cookies and similar technologies to enhance your experience and analyze site usage.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To process and fulfill your orders for Duskara products and services
  • To respond to your inquiries and provide customer support
  • To send you promotional emails and newsletters about new products and offers (with your consent)
  • To improve our website, products, and services based on user feedback and behavior
  • To comply with legal obligations and enforce our terms and conditions
  • To prevent fraud and ensure the security of our platform
  • To analyze website traffic and user behavior for statistical purposes

4. Legal Basis for Processing

Under GDPR and UK data protection laws, we process your personal data based on the following legal grounds:

  • Consent: We process data when you have explicitly consented to the processing.
  • Contract: We process data necessary to fulfill our contractual obligations to you.
  • Legal Obligation: We process data to comply with applicable laws and regulations.
  • Legitimate Interests: We process data for our legitimate business interests, including fraud prevention and security.

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with:

  • Service Providers: Third-party vendors who assist us in operating our website and conducting our business, including payment processors, email service providers, and analytics platforms.
  • Legal Requirements: When required by law or to protect our rights, privacy, safety, or property.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy. Specifically:

  • Contact information is retained for 3 years after your last interaction with us
  • Order information is retained for 7 years for accounting and tax purposes
  • Marketing preferences are retained until you unsubscribe
  • Website usage data is retained for 12 months for analytics purposes

7. Your Rights

Under GDPR and UK data protection laws, you have the following rights:

  • Right of Access: You can request a copy of the personal data we hold about you.
  • Right to Rectification: You can request that we correct inaccurate or incomplete data.
  • Right to Erasure: You can request deletion of your personal data under certain circumstances.
  • Right to Restrict Processing: You can request that we limit how we use your data.
  • Right to Data Portability: You can request your data in a structured, commonly used format.
  • Right to Object: You can object to certain types of processing, including marketing communications.

8. Security Measures

We implement comprehensive security measures to protect your personal information, including:

  • SSL/TLS encryption for all data transmitted over the internet
  • Secure password storage using industry-standard hashing algorithms
  • Regular security audits and vulnerability assessments
  • Access controls limiting employee access to personal data
  • Firewalls and intrusion detection systems

9. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience. You can control cookie preferences through your browser settings. We use cookies for:

  • Session management and user authentication
  • Remembering your preferences and settings
  • Analytics and performance monitoring
  • Personalized content and recommendations

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

11. Children's Privacy

Our website and products are not intended for children under 13 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child under 13, we will take steps to delete such information promptly.

12. International Data Transfers

Your information may be transferred to, stored in, and processed in countries other than your country of residence. These countries may have data protection laws that differ from your home country. By using our website, you consent to such transfers.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Duskara
34, New House, 67-68 Hatton Garden
London EC1N 8JY, United Kingdom
Phone: +442034880210
Email:

info@dloxarinphex.world

14. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our website constitutes your acceptance of the updated Privacy Policy.

This Privacy Policy is effective as of and applies to all users of the Duskara website and products.